Provided that you have provided us with correct information, such as address and mobile number in +46 format for SMS notification, you will receive at least 2 reminders about your package. If you still miss picking up your package, which is at your postal agent for 2 weeks, the order will be returned to us. When this happens, the time to cancel the purchase has expired and you are obliged to pay for your order.

NOTE! There is no right of withdrawal on food products. According to food legislation, food products cannot be returned, for hygiene and safety reasons. You are therefore ALWAYS obligated to pay for food products you have ordered, even if you miss picking up the package.

We are happy to resend your package, but we will charge a fee of 69 kr in addition to the amount on the invoice. This is to cover some of our costs for all shipments. A maximum of 4 weeks may have passed since you placed your order for us to resend the package.

Contact us to purchase new shipping, and we will resend your package. Please also fill out the form below so we can link it to the relevant order.

If you choose not to have your package shipped again (and the order does not concern food), we will charge an administrative fee of 69 SEK to cover part of our shipping costs and handle the return. If your order was shipping-free, the total administrative fee will be 99 SEK to cover part of our fees for shipping to you and the return shipping to us.