There are two different types of returns, Cancellation and Complaint.

A return means that you no longer want the product, you may have accidentally purchased the wrong size or model. In the case of a return, you are responsible for the cost of return shipping back to the supplier.

A complaint means that something is broken or missing from the product you ordered. In the case of a complaint, we cover the cost of return shipping if the product needs to be sent back to the supplier.

Questions about Regret

“How long can I regret a purchase with you?”

You can cancel a purchase within 30 days. According to EU consumer protection legislation, you have the right to cancel your purchase within 14 days from the day the product was received. We then offer an additional 16 days of open purchase (a total of 30 days). During certain holidays and special promotions, the right of withdrawal may be extended, and this will be displayed on the website before purchase.

"What does it cost to cancel a purchase?"

In the case of a return, you pay the return shipping. The cost is between 41-191 SEK and depends on the weight of the product. You will be informed of the exact cost on the return slip when you wish to cancel a purchase. The cost will be deducted from your refund.

"Can I stop my order before I have received it?"

It is not possible to cancel an order after the purchase has been completed. This is because the order is sent directly to the supplier who sold the product to you.

"Can I change the contents of my order before I have received it?"

It is not possible to change an order after the purchase has been completed. This is because the order is sent directly to the supplier who sold the product to you.

Exceptions to the right of withdrawal

Items that cannot be resold to another consumer for health and hygiene reasons are exempt from the right of withdrawal. This applies to medicines, food, stoma products, and refrigerated goods. It also applies to hygiene/intimate items such as bandages where the packaging has been opened.

"How do I cancel my purchase?"

start a case and get further assistance on how to return the product.

If you want to cancel your purchase, you must notify us within 30 days from the day you received your order. You can easily process your return by contacting us via our customer service page on the Website. You will receive a return label to use when returning the product. You can also contact our customer service by writing to us at 

"Can I cancel any purchase?"

No, certain products are exempt from the right of withdrawal. This means that you do not have the right to return these products. When the right of withdrawal does not apply, it is indicated next to the product on the Website. The products that are exempt are:

1. Products that have been made according to your instructions or otherwise have a clear personal touch.
2. Products that cannot be returned due to health or hygiene reasons if the seal has been broken.
3. Sealed audio or video recording or a sealed computer program and you have broken the seal.
4. Single issue of a newspaper or a magazine.

"What happens if I don't pick up my package on time from a service point?"

You are responsible for receiving or picking up your package according to the instructions you receive with your order. Packages at postal agents that are not picked up within the time specified on the notice will be returned to the supplier's warehouse. In these cases, we have the right to charge an administrative fee of up to 160 SEK, which corresponds to our costs for handling and shipping in cases where you do not pick up your package at the postal agent or if you do not receive your delivery according to the instructions.

Questions about Complaints

"I have received a damaged product, or received something other than what I ordered, what do I do now?"

 

"How long do I have to return a product?"

If there is something wrong with your product, you have the right to claim the defective product in accordance with the consumer protection legislation applicable in the country where you have your usual residence. In Sweden, you have the right to claim original defects in the product that occur within three years from the delivery of the product (liability period). You must always claim within a reasonable time from when you should have noticed the defect. Your right to claim expires no later than two months after the three-year liability period has passed.

"What does it cost to return a purchase?"

Nothing in the case of an approved complaint. When the complained product has been received and approved, we will refund you for the product. We have the right to deny a complaint if it turns out that the product is not defective according to what is applicable by law. We also have the right to charge a reasonable administrative fee, which is a maximum of 10% of the product's price, corresponding to our costs for examining the product and shipping costs.